Standard Booking Terms & Conditions
1. Booking Terms and Conditions
1.1 This Agreement does not constitute a contract for the supply of vehicle rental services. The Rental Services (the “Rental Services”) will be supplied under a separate rental agreement to be entered into with the member of the Avis Rent A Car System who provides the vehicle (“the Local Supplier”) and you will be required to enter into this unless you are already an Avis Preferred customer when you pick up your vehicle. You will also be subject to standard Avis conditions as to capacity to drive.
1.2 For Pay Now bookings you are entering into this Agreement with Avis Finance Company Ltd (“AFC”) (see Terms & Conditions for Pay Now set out below).
1.3 For Pay Later bookings you are entering into this Agreement with the Local Supplier (see Terms & Conditions for Pay Later set out below).
2. Terms and conditions for Pay Now
2.1. By ticking the accept button within the booking process you are entering into, and are bound by the terms and conditions of, only this Agreement with AFC. By entering into this Agreement, you are agreeing to purchase a face value voucher (“voucher”) from AFC for the amount of the rate quoted by AFC. AFC will issue the voucher and send it to you by email and will book the Rental Services. You may exchange the voucher for the Rental Services with the Local Supplier where you pick up your vehicle on presentation of the voucher.
2.2. You must pay the quoted charges relating to the voucher which on redemption entitles you to the rental services in full at the time you make your booking on the website. The charges will be deducted from your credit, charge or debit card at the time of booking. The voucher will not be issued until payment has been made in full. By entering into this Agreement you expressly authorise AFC to debit your credit, charge or debit card the amount as shown on your voucher and the additional charges (if any) referred to in this Agreement.
2.3. The voucher you have purchased may be exchanged for the rental, inclusive of VAT, of the selected vehicle for the dates you have booked, along with the items specified as being included in the price when you make your booking at the rates quoted to you by us. You can view these items by following the “Your quote includes” link from the “Quote” page.
2.4. All other optional equipment and services (eg special equipment, additional drivers, optional insurances, fuel, additional days) will incur additional charges, which you must pay directly to the Local Supplier either when you pick up or return your vehicle. Additional charges may also be made by the Local Supplier when you pick up your vehicle if you are under the age of 25.
2.5. If you cancel your booking a cancellation fee of £20 (£40 for vehicles from the Avis Prestige Fleet) will apply by way of compensation to AFC.
2.6 If you fail to pick up your vehicle within 24 hours from the reservation date and time shown in your booking an amount by way of compensation will be due to AFC:
a) for bookings where the face value of the voucher is below £75 no refund will be made.
b) for bookings where the face value of the voucher is above £75 (£160 for vehicles from the Avis Prestige Fleet), AFC will refund any amount in excess of £75 (or £160 for Avis Prestige Fleet)
2.7 In order to obtain a refund of the amount you have paid for your voucher (where applicable) you must write to the following address requesting the money be refunded.
Avis Rent a Car Ltd
2.8 For the avoidance of doubt no refund will be given by AFC if
a) You do not use any part of your reservation period; or
b) You change your booking and the charges for the Rental Services are less than the amount you paid for the original booking.
3. Changing Bookings
3.1 Subject to availability and the restrictions in clause 3.2 below, you can change your booking up to 24 hours prior to picking up your vehicle via this site or at any time up until the time of the rental by calling the Avis Call Centre on 08445 818181. Subject to the conditions set out below, you can use your voucher as payment for these alternative services.
3.2 Changes to your booking are subject to the following restrictions:
a) If you change a booking and the charges for the Rental Services are greater than the face value of your voucher, you will be charged the difference at Avis’ then-current rates and the additional amount will be payable at the time of modification.
b) If the cost of the changed booking is less than the cost of the face value of the voucher, NO REFUND will be made.
4. Pay Later Bookings
4.1 By ticking the accept button within this booking process you are entering into, and are bound by the terms and conditions of, only this Agreement with the Local Supplier. The Rental Services will be the subject of a separate rental agreement to be entered into with the Local Supplier.
4.2 If you do not cancel your booking before the reservation date and time shown in your booking and fail to pick up your vehicle within 24 hours from that time, a non-cancellation fee of €40, £40 or 60CHF (depending on the country of rental and exclusive of any applicable VAT) will apply by way of compensation to the Local Supplier.
4.3 Your booking constitutes a guaranteed booking by the Local Supplier as appropriate. In the event that the Local Supplier fails to honour your booking for any reason, the Local Supplier will pay compensation to you.
4.4 In the event that you are charged a non-cancellation fee due to an event of force majeure, including but not limited to, any act of God, terrorism, act of government or state, war, civil commotion, insurrection, embargo, or labour dispute, you shall be entitled to a refund on provision of appropriate evidence to the Local Supplier.
5. Changing Pay Later Bookings
5.1 Subject to availability, you can change your booking at any time up until the time of the rental via this site or by calling the Avis Call Centre on 08445 818181.
6.1 Nothing in these Terms and Conditions reduces your statutory rights relating to a refund.
6.2 AFC or the Local Supplier as appropriate will be responsible for losses suffered by you as a result of AFC or the Local Supplier breaching this Agreement where such losses are a foreseeable consequence of the breach in the circumstances of the case. Losses will be foreseeable where they are in AFC or the Local Supplier’s and your contemplation at the time the booking is made. AFC or the Local Supplier is not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by AFC or the Local Supplier and you (such as loss of profits or loss of opportunity)